User Agreement Discussions: Understanding Terms and Conditions

So say I buy a year of “Ultimate Converter for Windows” I could upgrade to lifetime for the difference? Looking at it now, the year is $24.99 and the lifetime is $49.99. I would pay the $24 now and before my year is over I would pay about $25 to get lifetime?

Epubor

Re:Untamedwildside

02/21/2016 22:59:19

Hi,

When did you buy the 1-year license for Ultimate? If you just purchase it, you can directly place a new order for lifetime license, we will refund your previous order.

If have any other questions, please contact support@epubor.com for help.

Michael

Re:Terms of Use

11/20/2017 03:31:13

Installed the trial version on my mac, worked great. Paid for full time version, put in my email after ayment to unlock, program does NOT work any more. I only get a failed message.

Epubor

Re:Michael

11/24/2017 15:46:48

Please contact our customer service about this issue VIA TICKET or support@epubor.com . They will help you fix it.

Jim

Re:Terms of Use

11/28/2018 20:13:20

I ordered lifetime licence for windows they sent me mac version after many attempts to contact co all I got was auto reply and they compleatly ignore my request for a refund
beware when buying outside eu, I will bring this issue to the attention of the Chinese embassy here in Ireland the money is taken out of your account with the click of the mouse compare that to many hours of typing
Jim

Epubor Angel

Re:Jim

11/29/2018 15:07:03

1. If you received Mac version license, this must be because what you purchased is Mac, but not the Windows version. You purchased the wrong version.
2. But we can help you update your order from Mac to Win, and the sent you a license for win.

Re:Terms of Use

01/23/2022 09:25:19

This software doesn’t work. Don’t waste your money

yana

Re:Terms of Use

02/2/2022 13:15:30

Hello, I have been trying to reach you via live chat, ticket and email and none seems to get through. How can I contact you? Regards, Yana

Epubor

Re:yana

02/7/2022 14:31:05

Sorry for the late reply. We are out of office and just back. Please check your mail box now to get your problem fixed.

Philip

Re:Terms of Use

07/29/2022 02:12:43

This review will probably not be published, as my last was not. Both Epubor and their payment processor 2Checkout will not refund your payment if the software fails. Maybe the software will work, maybe it won’t. They will give you the runaround until you throw your hands up in despair. I’m currently out 55 bucks because of these jokers. Buyer beware.

dragonkitty66

Re:Terms of Use

04/1/2023 22:58:37

Seems to be working. I am getting the 20% viewable with the trial version.

Jackeli

Re:Terms of Use

10/30/2023 22:48:19

Muito bom o app.